About Daan Group
Who Are We?
The Daan Groups is a family owned business that carefully sources and delivers top of the line luxury RC Toys to our customers.Inspired by our goal of seeding children’s dreams, we maintain strict quality control standards so that the fine details may encourage immersive play.
We firmly believe that dreaming big is not a right that should be reserved for adults. As such, exposing children to licensed luxury RC Toys at a young age may be a form of positive exposure that facilitates goal setting and an overall positive outlook later in life.
Brands Authenticated
Luxury car brands such as McLaren and Ferrari have received positive feedback from distributing our branded RC cars and ride-on vehicles to their clients.
Safty First
We continue to uphold high safety standards as our customer base grows. Only non-toxic material is used during the manufacturing. For certain products such as ride-on vehicles, parental control is also installed to ensure safety measures can be deployed incase of emergency.
Fulfill Kid's Dream
Our products have delighted many families in the GTA and beyond. We care about children’s dreams and believe that play is an excellent way to seed them. Sourcing for innovative and safe products that will sow the seeds have thus become our mission.
Return, Exchange & Warranty Policy
Return Policy : Products that are faulty/defective may be returned or exchanged within 14 Days after the date the product is delivered. Refund will be applied to the original payment method used for purchase. Products that have been assembled/used CANNOT be returned, unless the defect cannot be detected until the product has been assembled/used. When you need to request a return/exchange, please DO NOT send the product back until you first contact us and receive an RMA (Return Merchandise Authorization) from us with return instructions. We reserve the right to charge a restocking fee equals to 25% of the purchase price (inclusive of shipping and tax) for returns that are requested late, opened, damaged or missing parts. Shipping paid during the purchase is not refundable.Return Procedures:
- Please email us at info@daangroups.com and include in your email a copy of your invoice/receipt, Order Date, Product Name, Reason of Return, Name of Purchaser, Deliver Address and Phone Number to receive an RMA (Return Merchandise Authorization).
- In the event an item is to be returned for reasons not due to our mistake or faulty/defective product, the customer is responsible for return freight/shipping cost.
- In any event, any returned product that are opened, used, damaged or missing parts will result up to a restocking fee equals to 25% of the purchase price, unless the defect cannot be detected until the product has been assembled/used.
- When your RMA is authorized, please package all items adequately in the original box to prevent damage in transit, and please ensure that all packaging, accessories and instructions are included. We recommend using a shipping method with tracking and insurance and signature confirmation. We are not responsible for any losses or damages caused by the return shipping. Please keep the shipping receipt and email us with the tracking number.
- Upon receipt of the package and completion of our inspection, a refund or replacement will be processed. If the product is found to be defective, we will either grand a full refund or a replacement at no additional cost. If the product is NOT defective, we will refund the original purchase price, less the returning shipping cost (if applicable) and restocking fee at 25% of the purchase price.
Warranty: We have expert support team ready via phone and email, along with parts and support videos. We offer spare parts for every item we sell for our customers only who purchased a vehicle on [WEBSITE]. In rare situations that we are not able to troubleshoot an issue via phone or email, you may need to send the item in for a warranty claim. In this case, please contact us for detailed instruction before you send in your product.
Scope of Warranty: DaanGroups warrants each product to be free of defects in materials or workmanship for 3 months. Warranty is limited to the replacement of faulty part and does not cover shipping costs. Warranty Claim Procedures: When you need to file a warranty claim, please email us at info@daangroups.com and include in your email a copy of your invoice/receipt, the Order Date, Product Name, Reason of Warranty claim, Name of Purchaser, Deliver Address and Phone Number, along with issue encountered and/or part needing replacement. You may be asked to return original defective part before we can send you a replacement. We’ll get you the necessary component in an timely manner once we approve your warranty claim.
The following conditions are not covered by our warranty policy:
- Products are NOT purchased directly from us.
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Damages caused by the customer of any kind, including, but not
limit to:
- Damage resulting from abuse or misuse of the product;
- Damage resulting from normal wear and tear;
- Damage resulting from tampering, customization, or modifications by customer; and
- Damage resulting from exposure to heat, cold, water, snow or other hazardous environment or agent.
- Failure to follow the minimum maintenance requirements.
- Lost, stolen or vandalized products.
- Damage caused by an accident.
- Damage resulting from commercial or rental use of the product.
Labor to Repair or Replace Parts: We do not reimburse any labor cost you have incurred or you may incur in repairing the product or replacing the parts. However, we do provide free in-house labor on defective items that are still under their specified warranty period. Unfortunately, batteries are not covered under warranty but are very inexpensive to purchase if needed.
Damages during Shipping:Please contact us IMMEDIATELY (within three (3) days after the date the product is delivered) with photos of damages during shipping and wait for further instructions. Original box and all packaging are REQUIRED to process the exchange on damaged item. Please DO NOT assemble the product until we assess damage photos, as any attempt to assemble the . In most cases, we will send out the part that damaged during transportation so it will not warrant for a return. In most cases, we will return and replace your item with the exact same model in the event of the damaged parts cannot be replaced.
Package Theft AFTER Delivery:While we do insure all packages with the shipping companies we use for lost or damaged items, DaanGroups is not responsible for stolen packages AFTER they have been delivered to recipient. Once item is delivered by shipping courier, it is now considered the buyer's property even if they are not home and did not sign for the package. It is the buyer's responsibility to protect the item from theft after delivery. It is recommended to track your package with the tracking information we provide and make arrangements with the shipping company to be present to receive your item as some items may not require a signature. If you feel the need to submit an insurance claim
Shipping
We try to ship your order within [XX] business after receiving the order. On average, it takes 2-7 business days from the package to transfer from our warehouse to your doors. We only ship to most area of Canada. We DO NOT ship to other countries in the world. All shipping is insured in case of damage.Orders are typically shipped via Canpar Express. In rare situations, additional shipping charges are required in certain areas of the country. DaanGroups will contact you if there are additional charges to discuss options and billing before the unit is shipped. All orders will ship out from our GTA Warehouse.
Please understand that the time frame provided us is for reference only, and does not constitute a warranty or condition of our contract. Return of the goods on the grounds of late shipping or late arrival will be subject to a restocking fee equals to 25% of the purchase price. The shipping of the product may be delayed if the goods you purchased is temporarily out of stock, or during peaking seasons (including, but not limited to black Friday, boxing day or other statutory holidays).
Signature Requests:The carrier may request signature upon delivery of the package, which is beyond our control. DaanGroups reserve the right to its own discretion to require signatures in some cases. The carrier may collect signatures to its own discretion, this means in certain areas if the carrier believes the package will be safe they may leave it on your porch in your absence.
Cancellation Policy:Due to the size of the items, it is usually impossible for us to cancel an order once it is being processed. Upon receiving a request to cancel, we will make reasonable efforts to cancel you order, but no cancellation is guaranteed. We are unable to cancel order that has been shipped. For those orders, you may return the product once you received it, subject to policy of re-stocking fees and shipping costs.
We reserve the right to refuse to fulfill an order at our sole discretion, up to the maximum extent allowed at law. We also reserve the right to cancel any order, which we have already accepted, at our sole discretion, up to the maximum extent allowed at law. Should an accepted order be cancelled by us, we will refund any payments r in FULL. For example, an accepted order may be cancelled by us under the following circumstances:
- The product becomes unavailable.
- Our security system flags your order as unsafe or potential fraud.
- Your address is unverifiable or not a physical address.
- We have reason to believe you are not legal age to make the purchase.
Pre-Order Cancellation Policy: If you order an item that is a pre-order with an estimated ship date, please be advised that pre-order items may involve import/export between different countries, which may result in the product being unable to ship on the estimated ship date and arrive on the estimated arrival time. We are not responsible for pre-order delays due to reasons beyond our control, such as war, natural disasters, pandemic, import/export policy change, or restriction in travel and flow of goods, etc.
Privacy Policy
1. IntroductionThis privacy policy describes the policy of [Business] regarding the collection, use, storage, sharing and protection of your personal information. This Privacy Policy applies to our website and the services.
In this Agreement, “we” or “us” refers to [Business], including our parent, subsidiaries, and affiliates, and our and their officers, directors, agents, and employees.
By using our website and services, you hereby explicitly consent to us for the collection, use, disclosure and retention of your personal information by us, as described in this Privacy Policy and the User Agreement.
We may change this Privacy Policy from time to time without prior notice to you unless otherwise required by law.
2. Collection of Personal Information You can visit the website without registering for an account. When you register an account, the information provided will be stored on our servers.
When you visit the website or making a purchase, we may automatically collect the information sent to us by your computer, mobile device or other equipment that provides access. This information may include, but limited to: device information (device type and ID), connection information, geo-location information, statistics on page views, traffic to and from the website, referring URL, ad data, IP address and standard web log information; and information we collect through cookies, web beacons and similar technologies.
We also collect and store any information you enter on the website or that you provide to us when you purchase or products. This information includes, but limited to: information that you provide to us when you register for an account or for the Services that you use; additional information that you may provide to us; information provided in the context of cancellation, return, exchange, correspondence through our website or correspondence that is sent to us; information about your location and the location of your device, including your device’s unique identifier information if you have enabled this service on your mobile device. This may also include payment information such as information of your credit card, bank account or third-party payment account such as Paypal (the “Payment Information”).
We may receive or collect additional information about you from third parties and add this to our account information. This information includes, but limited to demographic data, navigation data, additional contact data, and additional data about you from other sources, such as public authorities.
3. Use of Personal Information You agree that we may use your personal information for the following purposes:
- to provide you access to our services by means of e-mail or telephone;
- to prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches and to enforce our policy;
- to personalize, measure and improve our services, content, and ads;
- to contact you, by e-mail, push notification, text message (SMS) or by telephone, to inquire about our Services or for any other purposes as set forth in this Privacy Policy; and
- to provide you with other services that you have requested, as described when we collected the information.
We may disclose your personal information to third parties in accordance with this Privacy Policy and applicable legislation and regulations. We will not disclose your personal information to third parties for their marketing purposes without your explicit consent.
We may use your personal information to prevent, detect and investigate possible illegal activities, violations of our policy, fraud and/or data security breaches, and to support decision making on products, website, applications, services, tools, and communication.
We may share your personal information to comply with legal obligations or court orders; or if this is necessary for the prevention, detection or prosecution of criminal offenses, such as fraud, deceit or prosecution.
Without limitation to the foregoing, we shall not disclose your personal information to third parties without a court order or formal request from the government in accordance with applicable law, unless we believe in good faith that such disclosure is necessary to prevent impending injury or financial damages or to report alleged illegal activities.
In case you visit our Website from a shared computer, we strongly recommend that you log off after each session. If you do not want the shared computer to remember you and/or your credentials, you will need to remove cookies and/or the history of your Website visits.
4. Cookies
When you use our Services, we and our service providers may place cookies (data files on your phone or mobile device’s drive) or web beacons (electronic images that are placed in a web page’s code) or similar technologies. We use cookies to help us identify you as a user, to provide you a better experience on our Website, to measure promotional effectiveness and to ensure trust and safety on our Website. For more detailed information about our use of these technologies, we refer you to our Policy on Cookies, Web beacons, and Similar Technologies.
5. Marketing and Advertising
You agree that we may use the information collected by us to send you offers, whether personalized or not, or to contact you by telephone regarding products or Services offered by us.
We will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. We may combine your information with information we collect from other companies and use it to improve and personalize our Services and functionalities.
When you no longer wish to receive marketing communications from us, you can, where applicable, change your preferences in your account, or follow the unsubscribe link in the marketing communication you received.
If you do not wish to participate in our advertising personalization using your identified personal information or re-targeting/tracking programs, you can opt-out by following the directions provided within the applicable advertisement. The effect of an opt-out will be to stop personalized advertising, but it will still allow the collection of information for certain purposes such as usage, research, analytics, and internal online services operation purposes. You may still see non-personalized advertisements, including ads based on general geographic region. In addition to that, we do not allow third-parties to track or collect your personal information on our sites for their own advertising purposes without your explicit consent.
6. Access and Change to Personal Information
We cannot modify your personal information or account information. You can modify your own information by logging into your account. If you want to close your account (where applicable) with us, please send us a request. We will process your request within a reasonable period of time and process your personal information in accordance with applicable law. Alternatively, you can also contact Customer Support to access your personal information stored by us that is not directly accessible on our website, unless we are not required to provide access under applicable law. We may charge a fee to compensate costs; however, the fee shall not exceed the amount permitted by law. If your information is factually incorrect or incomplete or irrelevant for the purposes for which we process your information, you can request us to modify or delete your information. Such requests will be handled in accordance with applicable law.
7. Protection of Personal Information
We protect your information by using technical and administrative security measures (such as firewalls, data encryption, and physical and administrative access controls to the data and servers) that limit the risk of loss, abuse, unauthorized access, disclosure, and alteration. Nevertheless, if you believe your account has been abused, please contact us.
We retain personal information no longer than is legally permissible and delete personal information when it is no longer necessary for the purposes as described above.
8. General
Unless explicitly provided otherwise in this Privacy Policy, this Privacy Policy applies only to the use and transfer of information we collect from you. We have no control over the privacy policies of third parties that may apply to you. When we work with third parties or use third-party tools to provide certain services, we will explicitly indicate which privacy policy applies to you. We, therefore, strongly encourage you to ask questions before you disclose your personal information to others.
Contact: If you have any questions about us and our Website please contact us by _________________________________.